Not Quite Right? We've Got You.
Changed your mind or need a different size? You've got 30 days to send full-price items back for store credit or an exchange.
- 30-day store credit or exchange
- Size exchanges on sale items
- Covered by Australian Consumer Law
30 Days To Decide.
Full-price items can be returned within 30 days of delivery for store credit or a size exchange. We don't offer change-of-mind refunds to your original payment method.
To be eligible:
- Request your return within 30 days of delivery.
- Items must be unworn, unwashed and undamaged.
- All original tags must still be attached.
- Items must be returned in their original packaging.
- Items must be free from perfume, deodorant, makeup, hair and other signs of wear.
Once your return arrives and passes inspection, we'll issue store credit for the item's value to use on your next order.
From Start To Finish.
- 01Get in touch
Email hello@estiliothelabel.com with your order number, the item, and whether you'd like store credit or a different size.
- 02We review it
We'll confirm it's eligible and send you return instructions.
- 03Send it back
Post your item back using a tracked service. Return postage is at your cost.
- 04Store credit or new size
Once it's received and checked, we'll issue your store credit or send your new size, subject to stock.
Return Postage Is On You.
Customers cover the cost of sending items back to us for store credit or an exchange. We recommend a tracked service, as we can't be responsible for returns lost in transit.
For size exchanges, we cover the cost of sending your new size.
Please contact us before sending anything back so your return is processed correctly. Items sent back without a return request can't be accepted.
Need A Different Size?
Size exchanges are available on full-price and sale items within 30 days of delivery, subject to stock. Items must meet the same return conditions above.
If your new size isn't available, full-price items can be returned for store credit instead. Sale items can be exchanged for another available size only.
Bought On Sale?
Sale items aren't eligible for store credit or refunds. You can still exchange them for a different size within 30 days of delivery, as long as that size is in stock.
This doesn't affect your rights under Australian Consumer Law.
Faulty Or Incorrect Items
If your item arrives faulty, damaged or different to what you ordered, email hello@estiliothelabel.com with your order number, a description of the issue and clear photos. We'll sort out the right fix in line with Australian Consumer Law, which can include a refund to your original payment method, and you won't pay return postage for faulty or incorrect items.
Gift cards can't be returned or refunded.
Your Rights, Protected.
Our products come with guarantees that can't be excluded under Australian Consumer Law. For a major failure you may be entitled to a refund or replacement. For other failures you may be entitled to have the problem fixed.
Nothing in this policy excludes, restricts or modifies those rights.
We're Here To Make Things Easy.
Questions about a return, exchange or faulty item? Get in touch with our team.
