Everything You Need To Know.
Answers to the most common questions about shopping with Estilio. Can't find what you're after? Our team is always happy to help.
Orders & Payments
What happens after I place an order?
You'll get a confirmation email with your order details and number.
Once your order is packed and shipped, we'll send another email with tracking so you can follow it.
Can I change or cancel my order?
Contact us as soon as possible at hello@estiliothelabel.com. We'll do our best to help, as long as your order hasn't shipped yet.
Can I reserve an item?
We're unable to hold or reserve items bought online. We recommend ordering while your style and size are available.
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Afterpay and Klarna. Available options show at checkout.
I'm having trouble placing an order. What should I do?
Try refreshing your browser or using a different device. If it keeps happening, email hello@estiliothelabel.com and we'll help.
Sizing & Products
How do I find my size?
Each product page has sizing information and model measurements. Our pieces range from relaxed and oversized to more structured, so check the product details before ordering.
Still unsure? Use our Size Guide or get in touch and we'll help you find the right fit.
What if I order the wrong size?
No stress. Size exchanges are available within 30 days of delivery, subject to stock, on both full-price and sale items. Return postage is at your cost and we'll cover sending the new size. Items must be unworn, undamaged and returned with original tags and packaging.
See our Returns Policy for the full details.
Are your products true to size?
Our pieces come in different fits, so sizing can vary by style. Many are relaxed or oversized. Check each product's description and model measurements to find your preferred fit.
Shipping & Delivery
Where do you ship?
Throughout Australia and to most countries worldwide. Options, timeframes and costs are on our Shipping page.
How long will my order take to arrive?
Australian orders placed before 12pm on a business day ship the same day. Delivery time then depends on your location and shipping method.
How do I track my order?
Once your order ships, you'll get an email with tracking details. Check your junk or spam folder if it hasn't arrived.
Can you deliver to PO Boxes?
Yes. Just make sure your full and correct details are entered at checkout.
My order hasn't arrived. What should I do?
Check your tracking first. If you still need help, contact us with your order number and we'll investigate.
Returns & Exchanges
Do you offer exchanges?
Yes. Size exchanges are available within 30 days of delivery on full-price and sale items, subject to stock. Return postage is at your cost.
Can I return an item?
Yes, full-price items can be returned within 30 days of delivery for store credit or a size exchange. We don't offer change-of-mind refunds to your original payment method. Return postage is at your cost.
Sale items can be exchanged for another size if it's in stock. Gift cards can't be returned. Faulty items are covered under Australian Consumer Law.
What if my item arrives faulty?
Sorry about that. Email hello@estiliothelabel.com with your order number, a description of the issue and clear photos, and we'll sort out the right fix.
Contact & Support
How can I contact Estilio?
Email hello@estiliothelabel.com or use our Contact page. We'll get back to you as soon as possible.
I sent an Instagram message but haven't heard back.
We do our best to reply to DMs quickly. For order questions or anything urgent, email us so our team can help you directly.
Still Got Questions?
Can't find what you're looking for? Our team is always happy to help.
